Back to Echo Pro
Legal

Echo Pro Terms & Conditions

Version 2026-07-04 · effective 4 July 2026

Echo Pro Terms & Conditions

Version: 2026-07-04 Effective date: 4 July 2026

Please read these Terms & Conditions ("Terms") carefully. They form a legal agreement between you and Echo Pro and govern your use of the Echo Pro website, mobile experience and services at echopro.world (the "Service"). By creating an account, ticking an acceptance box, or purchasing any subscription or credit pack you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree, you must not use the Service.

1. Definitions

  • "We", "us", "our", "Echo Pro" — the operator of the Service.
  • "You", "your", "User" — the individual accessing the Service.
  • "Content" — any text, image, screenshot, message, profile or other material you submit to the Service.
  • "AI Output" — any analysis, reply, score, recommendation or other response produced by the Service's artificial intelligence models.
  • "Credits" / "Tokens" — the digital units of usage that entitle you to consume AI features.
  • "Subscription" — a recurring paid plan that grants a monthly Credit allowance and other benefits.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using Echo Pro you confirm that you meet these requirements. The Service is provided for personal, non-commercial use only.

3. Your Account

You are responsible for:

  • providing accurate registration information and keeping it up to date;
  • maintaining the confidentiality of your password and login;
  • all activity that takes place under your account.

You must notify us immediately at support@echopro.world if you suspect unauthorised access. We may suspend or close accounts that appear to be fraudulent, shared, resold or automated.

4. Acceptable Use

You agree that you will not:

  • use the Service for anything unlawful, harmful, harassing, defamatory, discriminatory, hateful or sexually explicit involving minors;
  • upload another person's private communications, images or personal data without their consent, or in breach of applicable law;
  • attempt to reverse engineer, scrape, replicate or resell any part of the Service or its AI Output;
  • probe, disrupt or circumvent security, rate limits, credit systems or authentication;
  • use the Service to impersonate any person, stalk, blackmail, threaten or manipulate another individual;
  • feed the Service content that is illegal, malware, or intended to jailbreak, prompt-inject or otherwise misuse the AI models.

5. User-Generated Content

You retain ownership of the Content you upload. By submitting Content you grant Echo Pro a worldwide, non-exclusive, royalty-free licence to store, process, transmit, analyse and display that Content solely for the purpose of providing the Service to you and improving safety, moderation and abuse detection.

You are solely responsible for the Content you upload. You confirm that you have the legal right to submit it and that doing so does not breach the privacy, confidentiality, intellectual property or other rights of any third party.

We may remove Content that violates these Terms without notice.

6. AI-Generated Content — Important Disclaimer

Echo Pro is an AI-assisted tool. AI Output is generated automatically by statistical language and vision models and may be inaccurate, incomplete, biased or misleading. AI Output:

  • is not professional advice of any kind;
  • is not a substitute for qualified relationship, legal, medical, psychological or financial guidance;
  • must be independently reviewed and evaluated by you before you rely on it or act on it;
  • reflects patterns in training data and may misinterpret tone, context, sarcasm, cultural nuance or the true intent of the people involved.

You use AI Output entirely at your own risk. We do not guarantee any particular outcome — including any relationship, dating, wellbeing or financial outcome.

7. Relationship & Dating Advice Disclaimer

Echo Pro is a general information and entertainment tool for people navigating modern dating. Any "red flag" indication, compatibility score, profile review, coaching message or suggested reply is a subjective, automated opinion and must not be relied on as fact or as a diagnosis of another person's character, intent or behaviour. You are always the final decision-maker in your own relationships.

8. Mental Health & Safeguarding

Echo Pro is not a crisis service. If you or someone you know is in distress, at risk of harm, in an abusive situation, or experiencing a mental health emergency, please contact your local emergency services or a qualified helpline immediately.

Examples of support services:

  • UK: Samaritans — 116 123 · Refuge (domestic abuse) — 0808 2000 247 · NHS 111
  • US: 988 Suicide & Crisis Lifeline · National Domestic Violence Hotline — 1-800-799-7233
  • EU: 112 emergency number

Do not use Echo Pro as a substitute for urgent human help.

9. Credits, Tokens & Usage

The Service is metered in Credits. Each AI feature has a published Credit cost shown before you submit a request. When you submit a request:

  • Credits are consumed instantly upon delivery of the AI Output;
  • Credits are debited from your monthly Subscription allowance first, then from any top-up balance;
  • Successfully delivered AI Output constitutes full delivery of the digital service, even if you disagree with the result;
  • If a request fails on our side (e.g. AI timeout, server error), Credits are refunded automatically;
  • Monthly Subscription Credits reset each billing period and do not roll over;
  • Top-up Credit packs do not expire while your account remains active.

Credits have no cash value, are non-transferable, and cannot be redeemed for money except where required by law.

10. Subscriptions & Billing

Subscriptions renew automatically at the price and interval displayed at checkout until cancelled. By subscribing you authorise us and our payment processor to charge your payment method on each renewal.

You can cancel at any time from the billing portal linked in your account. Cancellation stops future renewals; you retain access to paid features until the end of the current billing period.

Prices are inclusive of applicable taxes where required. We may change prices with reasonable notice; changes will not affect the current billing period.

11. Payment Processing (Stripe)

All payments are processed by Stripe, a third-party payment processor. When you pay for a Subscription or top-up, you also agree to Stripe's terms and privacy policy. We do not store your full card number. Charges on your bank statement may appear via Stripe's descriptor.

12. Failed Payments

If a scheduled payment fails, Stripe will retry the charge for a limited period. During this time your AI features may be paused. If all retries fail your Subscription will be cancelled and your account will revert to the Free tier. You remain liable for any unpaid amount for services already delivered.

13. Digital Content Delivery & Cooling-Off Waiver

Echo Pro is a digital service delivered instantly on demand. By purchasing a Subscription or top-up and by using any AI feature you:

  1. expressly consent to the immediate performance of the digital service, and
  2. acknowledge that your statutory 14-day right of withdrawal under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (reg. 37) and the equivalent EU Consumer Rights Directive is lost once the service begins.

This waiver is required so we can deliver AI results to you immediately. It does not affect your other statutory rights.

14. Refund Policy

Because Echo Pro delivers a digital, instantly-consumed service, all sales are generally final and non-refundable once any part of the purchased Credits or Subscription period has been used.

We may, at our sole discretion, issue a partial or full refund where:

  • a technical failure of the Service prevented delivery of purchased Credits, and
  • you contact support@echopro.world within 14 days of the affected charge, and
  • you have not consumed a material portion of the purchased Credits or Subscription period.

Refund requests must be made in writing to support first. Any refund is limited to the amount actually paid and processed via the original payment method.

15. Chargeback Abuse Protection

You agree to contact support@echopro.world first before opening a chargeback or payment dispute with your bank or card issuer for any Echo Pro charge. This gives us a fair opportunity to investigate and, where appropriate, resolve the issue directly.

You acknowledge that:

  • we keep detailed logs of your account activity, sign-ins, Credit consumption, AI requests, IP address, device fingerprint and acceptance of these Terms;
  • we may submit those logs as evidence to Stripe and your card issuer to defend disputes;
  • opening a chargeback for a service you have used or a Subscription you failed to cancel may be treated as a breach of these Terms;
  • confirmed abusive, fraudulent or bad-faith chargebacks may result in immediate account suspension, permanent ban, forfeiture of remaining Credits, and recovery of the disputed amount, associated fees and reasonable costs.

16. Fraud Prevention

We use automated and manual signals to detect fraudulent signups, stolen payment methods, credit abuse, account sharing and coordinated misuse. We may block, pause or reverse transactions we reasonably believe to be fraudulent, and may require identity verification before releasing features or refunds.

17. Service Availability

We aim to keep the Service running smoothly but do not guarantee uninterrupted availability. The Service is provided "as available". We may modify, suspend or discontinue any part of the Service at any time, including individual features, plans and prices, with reasonable notice where practicable.

18. Beta & Experimental Features

Some features may be labelled "beta", "experimental" or "preview". These are provided on an as-is basis, may change or be withdrawn at any time and may produce unexpected results. Credit costs for beta features may change during the beta period.

19. Limitation of Liability

To the fullest extent permitted by law:

  • Echo Pro is not liable for any indirect, incidental, consequential, special or punitive damages, including lost profits, lost data, emotional distress, or relationship outcomes;
  • our total aggregate liability arising out of or in connection with your use of the Service is limited to the greater of (a) the total amount you paid us in the 6 months before the event giving rise to the claim, or (b) £50.

Nothing in these Terms limits liability for death, personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.

20. Indemnity

You agree to indemnify and hold Echo Pro, its officers, employees and suppliers harmless from any claim, loss, liability, damages, costs or expenses (including reasonable legal fees) arising out of (a) your Content, (b) your breach of these Terms, or (c) your violation of any law or third-party right.

21. Intellectual Property

The Service, including its software, branding, models, UI, copy, prompts and design system, is owned by Echo Pro and protected by intellectual property laws. You are granted a limited, personal, revocable, non-transferable licence to use the Service for its intended purpose. You must not copy, adapt, republish, reverse engineer or commercialise any part of the Service or AI Output without our prior written consent.

22. Prohibited Conduct & Termination

We may, at our discretion and without prior notice, suspend, restrict or permanently terminate your account and revoke access to purchased features if you:

  • breach these Terms;
  • misuse the AI, other users or our team;
  • attempt to defraud us or our payment processor;
  • expose us to legal, reputational or security risk.

Where lawful and reasonable, we will explain the reason and give you an opportunity to respond. Forfeiture of unused Credits following a serious breach is not a refundable event.

23. Data & Privacy

Your personal data is processed in accordance with our Privacy Policy. In summary, we process account data to run the Service, payment metadata via Stripe to bill you, and Content you submit strictly to generate AI Output for you. You have data-protection rights under UK GDPR and applicable EU law, including access, correction, deletion and objection. Contact support@echopro.world to exercise them.

24. Community & Safety Reporting

If you encounter content, users or behaviour that you believe breaches these Terms, contact support@echopro.world with as much detail as possible. We take reports seriously and may investigate, remove content, warn or ban users.

25. Changes to These Terms

We may update these Terms from time to time. When we do, we will publish the new version at echopro.world/terms, update the effective date at the top, and — where changes are material — prompt you to re-accept the Terms the next time you sign in. Continued use of the Service after the new Terms take effect constitutes acceptance.

26. Governing Law

These Terms are governed by the laws of England and Wales. You and Echo Pro agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute, without prejudice to any mandatory consumer-protection rights available to you in your country of residence.

27. Entire Agreement

These Terms, together with our Privacy Policy and any plan-specific terms displayed at checkout, form the entire agreement between you and Echo Pro regarding the Service and supersede any prior agreements.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.

28. Contact

Echo Pro echopro.world support@echopro.world

For legal or data-protection matters, please put "Legal" or "Data Request" in the subject line so we can route your message to the right team.

Questions? support@echopro.world
echopro.world